Important Resources

Disaster Relief Fund

Flight Attendant Drug & Alcohol Program

Layover Safety


Union Plus Services / Discounts

Blue Lightning Initiative (Prevent Human Trafficking)

FMLA for Flight Attendants

Norwegian/OSM specific resources (links to new/separate page)

Human Resources HR Inquires for cabin crew:
Report Code of Ethics violations:

OSM EAP Program (888) 456-1324
*note: The AFA EAP Program is recommended over the Company’s EAP Program:
username: OSMUS password: lifeworks

Emergency medical and travel assistance (when on duty outside of US):
+44-1273-552-922 (open 24/7)
Money and personal property (Crew Luggage) claims: +44-20-7359-3433 (open 0800-1800 UK time)
AIG Business Travel Insurance Policy Number: 0010015022
Support: or download AIG Travel Assistance App. If asked, AIG policy was purchased in Norway.

Personal information with OSM Aviation
Personnel file, contact information, handbooks, etc.

Work-related documents (passport, visa, CCA, medical, AQTV Card)

Training documentation:
Computer-based training (CBT) Support:
Recurrent Training planning:
Vistair UserNet login: airline code: NAX
Vistair UserNet Web support (including iPad apps): Norwegian IT Support: or call +47-21-49-31-00

Safety related inquires:
Safety Net related inquires:

ID ticket policy inquires

Positive feedback regarding colleagues:

Day Off and Vacation requests are performed through CrewLink Flight/Layover/Buddy bid requests:
Line Checks and Line Training on Roster:
Roster Requests after roster release (at least 72 hrs before assignment):
Leave & Job share requests must be performed through OSM Base transfer:
Registration for extra work on DO: or PowerApps

Inflight Services Catering inquires:
Cleaning inquires:
Uniform requests:

IOCC (less than 72 hours before assignment starts) or call +47-67-59-30-72 (sick calls
cannot be emailed)
Crew Hotel and Transportation information: or
CrewConnex App
Crew management support (Hotel, pick-up & deadheads):