Important Resources

Disaster Relief Fund

Flight Attendant Drug & Alcohol Program

Layover Safety

Scholarships

Union Plus Services / Discounts

Blue Lightning Initiative (Prevent Human Trafficking)

FMLA for Flight Attendants

Norwegian/OSM specific resources (links to new/separate page)

Human Resources HR Inquires for cabin crew:
HRcabin@norwegian.com
Report Code of Ethics violations: whistleblower@norwegian.com

OSM EAP Program (888) 456-1324
*note: The AFA EAP Program is recommended over the Company’s EAP Program:
202-434-0560 www.livewell.optum.com
username: OSMUS password: lifeworks

Emergency medical and travel assistance (when on duty outside of US):
+44-1273-552-922 (open 24/7)
Money and personal property (Crew Luggage) claims: +44-20-7359-3433 (open 0800-1800 UK time)
AIG Business Travel Insurance Policy Number: 0010015022
Support: claimsUK@aig.com or download AIG Travel Assistance App. If asked, AIG policy was purchased in Norway.

Personal information with OSM Aviation
Personnel file, contact information, handbooks, etc.
www.osmaviationcrew.com
problems: itsupport@osmaviation.com

Work-related documents (passport, visa, CCA, medical, AQTV Card)
efile.norwegian.com
problems: efilesupport@norwegian.com

Training documentation: lhcert@norwegian.com
Computer-based training (CBT) Support: elearning@norwegian.com
Recurrent Training planning: Rec_training_planning@norwegian.com
Vistair UserNet login: https://login.vistair.com/login airline code: NAX
Vistair UserNet Web support (including iPad apps):
norwegiancrewinfo@norwegian.com Norwegian IT Support:
itsupport@norwegian.com or call +47-21-49-31-00

Safety related inquires: safety@norwegian.com
Safety Net related inquires: safetynet@norwegian.com

ID ticket policy inquires Id-ticketssupport@norwegian.com

Positive feedback regarding colleagues: PositiveFeedback@norwegian.com

Day Off and Vacation requests are performed through CrewLink Flight/Layover/Buddy bid requests: 787crewplanCA@norwegian.com
Line Checks and Line Training on Roster: 787cabinrequest@norwegian.com
Roster Requests after roster release (at least 72 hrs before assignment):
787replanning@norwegian.com
Leave & Job share requests must be performed through OSM Base transfer:
BaseTransfer@norwegian.com
Registration for extra work on DO: extrawork@norwegian.com or PowerApps

Inflight Services Catering inquires: LHinflight@norwegian.com
Cleaning inquires: cleaning@norwegian.com
Uniform requests: Anna@uniformpartner.no

IOCC (less than 72 hours before assignment starts)
Crewoffice.norwegian@norwegian.com or call +47-67-59-30-72 (sick calls
cannot be emailed)
Crew Hotel and Transportation information: https://crew.tvlinc.com/nax or
CrewConnex App
Crew management support (Hotel, pick-up & deadheads): cms@norwegian.com